Mazda Sales Satisfaction Index

PERSONAL INFORMATION

MSI QUESTIONNAIRE

01 From Your household this purchase was ?
02 How would you rate our salesperson’s appearance & Attitude?
The Rate:

In case of Average / Poor : Please specify which areas:

03 How would you rate our salesperson’s product knowledge ?
The Rate:

In case of Average / Poor : Please specify which areas:

04 How would you rate our salesperson’s explanation on after sales service, Warranty terms & finance schemes?
The Rate:

In case of Average / Poor : Please specify which areas

05 Test Drive
Did the SE offered you Test Drive?

Did you receive a test drive?

How satisfied are you with the test-drive?

Reason of not satisfied:

06 Service Contract
Did SE offered u Service contract?

07 How would you rate our showroom facilities?
The Rate:

In case of Average / Poor : Please specify which areas:

08 How would you rate our salesperson’s explanation at delivery?
The Rate:

In case of Average / Poor : Please specify which areas:

09 Did he use a delivery check list?
10 Were you introduced to the Service Dept?
11 Was the car delivered on time?
12 Were you contacted by the Sales Person after you received your car?
13 How would you rate the condition of the vehicle at the time of delivery?
The Rate:

In case of Average / Poor : Please specify which areas:

Would you recommend this dealership to a friend or relative as place to purchase new car?
Overall, how satisfied are you with your Mazda?
Any other comments?
Satisfied / Dissatisfied